Publication: Waste identification and elimination in service process a case study
| datacite.subject.fos | oecd::Engineering and technology::Mechanical engineering | |
| dc.contributor.author | Nuraina Azhar Khan | |
| dc.date.accessioned | 2026-01-20T07:18:22Z | |
| dc.date.available | 2026-01-20T07:18:22Z | |
| dc.date.issued | 2023-07-01 | |
| dc.description.abstract | This dissertation provides an in-depth case study that examines the elimination of waste in the complex process flow of LMW applications at Customs. The primary objective of this research is to identify and classify different types of waste, with the ultimate goal of streamlining the workflow and enhancing overall operational efficiency. Through waste reduction, organizations can realize cost savings, achieve time efficiencies, and enhance customer satisfaction. Through a detailed analysis, several types of waste were identified, including motion waste, duplication, overproduction, overprocessing, and transportation waste. These waste types contribute to the complexity and inefficiency of the current process. The study proposes practical strategies and recommendations to mitigate these wastes, ultimately simplifying the workflow. The significance of this research lies in its potential to bring about substantial improvements in the LMW application process. By implementing the recommended strategies, businesses can eliminate unnecessary complications, reduce delays, and ensure smoother operations. This, in turn, positively impacts the overall supply chain and minimizes the risk of lost sales. The findings of this study contribute to the existing body of knowledge by providing a comprehensive understanding of waste in the LMW application process. The proposed recommendations serve as practical guidelines for businesses and Customs authorities to optimize their operations and enhance efficiency. It is important to note that these recommendations are adaptable and can be customized to suit specific organizational and operational contexts. Future research could explore the implementation of technological solutions, such as automation or digitalization, to further streamline the process and minimize waste. | |
| dc.identifier.uri | https://erepo.usm.my/handle/123456789/23485 | |
| dc.language.iso | en | |
| dc.title | Waste identification and elimination in service process a case study | |
| dc.type | Resource Types::text::report::research report | |
| dspace.entity.type | Publication | |
| oairecerif.author.affiliation | Universiti Sains Malaysia |