Simulation Of Check-In Passenger Flow For International Departure Due To Covid19 Situations
Loading...
Date
2022-08-09
Authors
Ismail, Nur Azwahana
Journal Title
Journal ISSN
Volume Title
Publisher
Universiti Sains Malaysia
Abstract
The airport is an important aspect of the air transportation system as it serves as a link
between arrivals and departures. The global pandemic was declared on March 11th,
2020 by the World Health Organization (WHO) due to the rapid spread of COVID-19.
The ongoing COVID-19 outbreak is one of the most serious global health crises of 2020
causing the aviation industry to face an unprecedented crisis. In this pandemic, the
airport must effectively take a prevention to control the spread of COVID-19 and to
adapt to the situation. Accordingly, this study aims to develop the check-in process of
passenger flow for international departure due to COVID-19 situations. Two of the most
crucial things to think about throughout this international departure process during the
COVID-19 epidemic were the check-in counter and the self-service technology. This
research was based on Kulim International Airport (KXP). WITNESS simulation
software was used to propose the solution and to evaluate its performance and
reliability. The result of labour efficiency shows that simulation models with the use of
self-service technology and the lowest check-in counter and labour have the highest
changes in labour efficiency with an increase of 12.80%. The result of the comparison
of machine utilisation improvement shows that models with more basic elements have
the lowest reduction with -21.67% for the kiosk, -5.44% for the economy counter, and
-4.63% for the business class counter in busy percentage among other models.