A Comprehensive Model Linking Human Resource Management Practices And Service-Oriented Organizational Citizenship Behaviors Of Customer-Contact Hotel Employees In Malaysia

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dc.contributor.authorNasurdin, Aizzat Mohd.
dc.contributor.authorAhmad, Noor Hazlina
dc.contributor.authorTan, Cheng Ling
dc.date.accessioned2019-08-20T05:21:16Z
dc.date.available2019-08-20T05:21:16Z
dc.date.issued2015
dc.description.abstractThe two main objectives of this research are: first, to examine the direct effects of HRM practices (selective hiring, orientation, job security, training, compensation, performance appraisals, and career advancement) on service-oriented organizational citizenship behaviors and; second, to examine the in~lirect effects of HRM practices (selective hiring, orientation, job security, training, compensation, performance appraisals, and career advancement) on service-oriented organizational citizenship behaviors through the mediating effect of organizational commitment. Data was gathered from a sample of 580 customer-contact employees from 29 hotels in Peninsular Malaysia. Results using PLS technique revealed that selecte<ll HRM practices have direct as well as indirect effects on SO-OCBs via commitment. Findings, implications; limitations, and suggestions for future research are discussed.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/8644
dc.language.isootheren_US
dc.publisherSchool of Management, Universiti Sains Malaysiaen_US
dc.subjectHuman Resource Managementen_US
dc.subjectService-Oriented Citizenship Behaviorsen_US
dc.subjectOrganizational Commitmenten_US
dc.titleA Comprehensive Model Linking Human Resource Management Practices And Service-Oriented Organizational Citizenship Behaviors Of Customer-Contact Hotel Employees In Malaysiaen_US
dc.typeTechnical Reporten_US
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