ETC training management system / the needs and expectations for training management system in Thailand

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Date
2009-06
Authors
Adam, Metinee
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Publisher
Universiti Sains Malaysia
Abstract
In 2009, ETC Company needs to create training management system software for training and academic institutions in Thailand named ETC Training Management System. This company will be located in Bangkok, Thailand. ETC has identified two distinct market segments. The first one consists of training institutions which is the largest market segment and the other one consists of academic institutions which is the second largest market segment. The company expects that in 2012 it will grow to be a $1 million company with increased revenue forecasts. ETC company attempts to produce and serve the beneficial product with affordable price to fulfill customers' needs and expectations. Thus, this research needs to achieve three objectives. First objective is to study the need and expectation of end-users or participants of academic and training institutions in Thailand. Second objective is to study the needs and expectations of the training institutions in Thailand for a new training system. Third objective is to explain the needs and expectations from both of end-user and academic and training institutions compared to the ETC Training Management System's features. The information was collected by interviewing thirty institutions which are practicing training services in Thailand and questionnaires, closedended question, were used for one hundred eighty training participants in Bangkok and other provinces. This survey found that the needs and expectations of academic and training institutions are the offered system which can reduce the problems that are faced with the existing system. In terms of training participants' needs and expectation, the participants also would like a new system that is simple and easy to use. They also prefer a system which can reduce the time taken in completing a task and the inaccuracy that appear to be problems with the existing system. It subsequently found that both of the institutions and training participants are satisfied with ETC training system and agree that this web-based training system is the solution to their problems. Besides ETC Training System not only provides the training system that is suitable for their requirements but also offer the augmented services to academic and training institutions to ensure they will get adequate system with affordable price.
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Keywords
Training management system software
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