A Preliminary Study To Determine The Essential Facilities Required For Tourists In Langkawi
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Date
2019-08-01
Authors
Ismail, Sheikh Ahmad Faiz
Journal Title
Journal ISSN
Volume Title
Publisher
Universiti Sains Malaysia
Abstract
The main purpose of this research is to study and determine the essential
facilities required for tourists in Langkawi. This research analyses the factor which
may increase a hotel’s popularity and level of customer satisfaction based on certain
criteria and features provided by the hotel management. Information and data were
collected from various sources including past research papers and journals.
Questionnaire surveys was used in gathering relevant data. The results from the data
analysis shows that the majority of respondents seems to agree with most of the
features and facilities provided by the hotel to be an incentive and may influence their
decision making. The results also show that most people prioritize several factors such
as room facilities, safety features, location and appearances over recreational and
entertainment facilities. The results of this research is expected to help hoteliers to
increase the quality of their hotels to accommodate the needs of their guests. This
research also aims to assist future researchers and developers to identify the quality
and traits of a hotel which are more preferable and are highly demanded in order to
create a better hotel and resort for the public.