The Manager’s Perceptions Towards The Quality Management System (Qms) in ISO/CD2 9001:2000

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Date
2000-05
Authors
Wan Salleh, W.Muhd Rahimi
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Abstract
The quality management system (QMS) standard is the revised version of the 1994 quality system (QS) standard. It prescribes the minimum requirements of implementing the quality system in an organisation. In lieu with the development of modem business management philosophy and practices, the standards are periodically reviewed. The ISO/CD2 9001 :2000 standard is the currently available revised version of the QMS standard. This study identifies the differences between the two quality systems (QMS version 2000 and QS version 1994) and explains the dimension of changes exist in the QMS standard requirements. The changes include the structural differences, customer focus orientation, human resource and use of information requirements. This study then, seeks initial response on the changes from the perspectives of those who currently implement the 1994 quality system - quality managers and quality committee members of the ISO 9000 certified organisations. Results from 109 managers (quality manager and quality committee members) of the ISO 9000 certified organisations in Penang shows that the managers rated customer focused orientation as the most agreeable feature of the changes, followed by the use' of information requirements, human resource requirements and finally the structural changes. Further, the results also shows that job position of respondents have the most significant effects on their perceptions towards the changes.
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Management System
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