The Manager’s Perceptions Towards The Quality Management System (Qms) in ISO/CD2 9001:2000
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Date
2000-05
Authors
Wan Salleh, W.Muhd Rahimi
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Abstract
The quality management system (QMS) standard is the revised version of the 1994
quality system (QS) standard. It prescribes the minimum requirements of
implementing the quality system in an organisation. In lieu with the development of
modem business management philosophy and practices, the standards are periodically
reviewed. The ISO/CD2 9001 :2000 standard is the currently available revised version
of the QMS standard. This study identifies the differences between the two quality
systems (QMS version 2000 and QS version 1994) and explains the dimension of
changes exist in the QMS standard requirements. The changes include the structural
differences, customer focus orientation, human resource and use of information
requirements. This study then, seeks initial response on the changes from the
perspectives of those who currently implement the 1994 quality system - quality
managers and quality committee members of the ISO 9000 certified organisations.
Results from 109 managers (quality manager and quality committee members) of the
ISO 9000 certified organisations in Penang shows that the managers rated customer
focused orientation as the most agreeable feature of the changes, followed by the use' of information requirements, human resource requirements and finally the structural
changes. Further, the results also shows that job position of respondents have the most
significant effects on their perceptions towards the changes.
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Keywords
Management System