Online car service booking system : research and development

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Date
2009
Authors
Shukor, Mohd Shazwan Nabil
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Abstract
This dissertation is a business plan to market the product, Online Car Service Booking System by Advits. This dissertation also consist a research to look tOr a solution ;oi current problem faced by car owners in Malaysia where there is no online car service appointment booking available for all type of car owners. The only service available is specifically for a certain brand of car only. Furthermore, current online car service appointment booking system only beneficial for certain brand of car owners. Therefore, Advits vision is to develop an innovative product that can benefit all car owners in Malaysia. Advits is founded by four young and talented friends from same class during their bachelor's degree at Universiti Teknikal Malaysia Melaka. With talents and specialized skills, Advits continue to face challenges from real world in business arena. Balanced scorecard strategy is used to ensure a balanced growth of the company. The product, Online Car Service Booking System basically aimed to provide a service to both parties, car owners and car service centre. And a special features is added to it's functionality to differentiate itself from another. A SMS based service is added. T11e target market is to over 5 millions of car owners in Malaysia that utilize internet technology in their daily routines. Advits projected a double sales increment on the third year of operation into more than 400 car service centre participate with us and over 2000 user per month. Online car service booking system utilize internet as a platform of operation where user access is through a web based application and car service centre access the service from a standalone application installed in their computer. SMS technology is used where user can book their car service appointment by mobile phone through SMS and check their service completion status through SMS.
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Booking system
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