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Influence Of Quality Management Practices On Service Quality Of Facilities Management Mediated By Outsourcing Service Provider Capability

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dc.contributor.authorWang Man, Wah Conny
dc.date.accessioned2023-09-06T03:28:39Z
dc.date.available2023-09-06T03:28:39Z
dc.date.issued2022-02
dc.description.abstractThis study aims to examine the influence of quality management practices on service quality of facilities management mediated by outsourcing service provider capability. Hong Kong is one of the high-density cities in the world. Due to high-density population with limited space, most of the Hong Kong people lived in crowd buildings with sophisticated facilities. Since the rapid economic boost, Hong Kong properties become the high valuable assets. These factors are the root causes of the demand in high service quality of Hong Kong facilities management companies. Facilities management companies widely adopted quality management practices (strategic planning, customer focus, process management, and supplier management) to supervise the outsourcing service provider capability who served the customers to achieve service quality.
dc.identifier.urihttps://erepo.usm.my/handle/123456789/17499
dc.subjectInfluence Of Quality Management Practices On Service Quality Of Facilities
dc.subjectManagement Mediated By Outsourcing Service Provider Capability
dc.titleInfluence Of Quality Management Practices On Service Quality Of Facilities Management Mediated By Outsourcing Service Provider Capability
dc.typeResource Types::text::thesis::doctoral thesis
dspace.entity.typePublication
oairecerif.author.affiliationUniversiti Sains Malaysia
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