Publication: Volunteer Tourist’s Motivation And Satisfaction In Malaysia: The Roles Of Perceived Benefits And Tourist-Host Interaction
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Date
2025-08
Authors
Nordin, Dini Farahiyah
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Abstract
This study examines volunteer tourists’ satisfaction in Malaysia by employing Social Exchange Theory (SET) as the conceptual foundation. Addressing the limited understanding of what drives and sustains satisfaction among volunteer tourists, the
research aims to: (1) identify motivation factors; (2) examine the relationship between motivation and perceived benefits; (3) assess overall satisfaction; (4) investigate the moderating effect of tourist-host interactions; and (5) propose an integrated model of
volunteer tourism.
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Keywords
Volunteer Tourist’s Motivation And Satisfaction In Malaysia , The Roles Of Perceived Benefits And Tourist-Host Interaction