Publication: Public Space Design Optimisation Guideline: A Case Study Children’s Hospital Service Design In Guangzhou, China
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Date
2025-07
Authors
Wang, Jinghao
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Abstract
Since the implementation of China's three-child policy, there has been a noticeable increase in potential patients at children's hospitals. This shift has heightened awareness of children's needs and driven hospitals to improve service
quality. Existing research has identified several issues in the service experience of public spaces in children's hospitals that require comprehensive analysis and effective solutions. Service design is increasingly recognized as a valuable approach
to enhancing the service experience in these settings and is expected to become a key aspect of hospital design in the coming years. However, many studies have focused primarily on spatial or decorative elements, often neglecting the human-centered care
and systematic consideration of the overall medical experience. This study aims to analyze and optimize the service experience in public spaces of children's hospitals.
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Keywords
Public spaces--China , Health facilities