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Patient satisfaction with hospital food service and its association with therapeutic diet plate waste among hospitalized patient in Hospital Pakar Universiti Sains Malaysia

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dc.contributor.authorIdid, Aisyah Shakira Shaik
dc.date.accessioned2026-02-02T00:06:25Z
dc.date.available2026-02-02T00:06:25Z
dc.date.issued2025-06
dc.description.abstractThis cross-sectional study was conducted at Hospital Pakar Universiti Sains Malaysia (HPUSM), Kelantan, and aimed to determine the association between patient satisfaction with hospital food service and therapeutic diet plate waste. Specific objectives were to assess patient satisfaction levels, quantify therapeutic diet plate waste, and examine their relationship. Between April and early June 2025, 99 adult inpatients on prescribed therapeutic diets were enrolled. Patient satisfaction was measured using the validated Acute Care Hospital Foodservice Patient Satisfaction Questionnaire (Malay ACHFPSQ), and plate waste was estimated by the standard Comstock visual method with digital photography. The sample was predominantly Malay (96, 97.0%) and female 57 (57.6%), with mean BMI (26.35, SD= 5.16) (overweight). Overall satisfaction was moderate-to-high (mean score 3.76, SD= 0.33). Highest ratings were given to portion size (4.43, SD=1.12), meal temperature (4.57, SD= 0.56), and staff manners (4.80, SD= 0.66). Mean therapeutic diet plate waste was 40.77% (SD=26.7%). Beans were the least consumed component which only 17 patients (35.4%) of patients discarded all beans) and protein the most consumed (50.0% left no protein waste). Pearson correlation showed no statistically significant relationship between overall satisfaction scores and percentage of plate waste (r≈0.032, p=0.751). In conclusion, despite generally high patient satisfaction with food service, substantial plate waste persisted and was not significantly associated with satisfaction levels
dc.identifier.urihttps://erepo.usm.my/handle/123456789/23552
dc.language.isoen
dc.subject-
dc.titlePatient satisfaction with hospital food service and its association with therapeutic diet plate waste among hospitalized patient in Hospital Pakar Universiti Sains Malaysia
dc.typeResource Types::text::thesis::bachelor thesis
dspace.entity.typePublication
oairecerif.author.affiliationUniversiti Sains Malaysia
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