Total Quality Management Practices And Malaysian Small And Medium Enterprise (SME) Performance: The Mediating Role Of Organisational Learning And Innovation
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Date
2017-08
Authors
Mahmud, Nurazree
Journal Title
Journal ISSN
Volume Title
Publisher
Universiti Sains Malaysia
Abstract
This study examined the relationship between total quality management (TQM) practices and SME perfomance in Malaysia, and how TQM practices can enhance firm perfomance through organisation learning and innovation from the perspective of resource-based view theory (RBV). The research model of this study was produce from an extensive review of literature, in particular, TQM, strategic management, and entrepreneurship literature.
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Keywords
Total quality management practices , and malaysian small and medium enterprise