The relationship between internal corporate social responsibilities, organisational commitment, and employee engagement within the banking sector in Jordan.
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Date
2011-08
Authors
Albdour, Ali Abbaas Suleiman
Journal Title
Journal ISSN
Volume Title
Publisher
Universiti Sains Malaysia
Abstract
Kajian keratan rentas ini menyelidik tentang perhubungan bersaling antara (CSR) tanggungjawab sosial korporat dalaman dan keterlibatan dan komitmen pekerja dalam sebuah model yangberlandaskan teori pertukaran sosial. Khususnya, kajian ini meneliti peranan pengantaraan dua dimensi keterlibatan pekerja (keterlibatan pekerjaan dan keterlibatan organisasi) dalam perhubungan antara lima dimensi CSR dalaman; iaitu, kesihatan dan keselamatan, hak asasi manusia, latihan dan pendidikan, imbangan hidup kerja, dan kepelbagaian tempat kerja; dan tiga dimensi komitmen organisasi (komitmen afektif, komitmen kesinambungan, dan komitmen normatif). Kajian ini menggunakan kaedah pensampelan bukan kebarangkalian dalam bentuk pensampelan kuota dan pensampelan mudah. Soal selidik telah dikendalikan secara peribadi dan dikumpulkan daripada 336 pekerja-pekerja baris hadapan dalam sektor perbankan di Jordan.
This cross-sectional study investigated the reciprocal relationship between internal CSR and employees’ engagement and commitment within a model which draws on the social exchange theory. Specifically, this study examined the mediating role of the two dimensions of employee engagement (job engagement and organisational engagement) in the relationship between the five dimensions of internal CSR; namely health and safety, human rights, training and education, work life balance and workplace diversity, and the three dimensions of organisational commitment (affective commitment, continuance commitment, and normative commitment). This study utilized a nonprobability sampling method in the forms of quota and convenience sampling. The questionnaires were personally administered and collected from 336 frontline employees working within the banking sector in Jordan.
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Keywords
Corporate , Employee