The Determinants Of End-User Satisfaction With Hrmis And Its Influence On Individual Performance In Government Agencies In Malaysia

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dc.contributor.authorIbrahim, Hadziroh
dc.date.accessioned2017-01-10T02:13:43Z
dc.date.available2017-01-10T02:13:43Z
dc.date.issued2016-09
dc.description.abstractResearch on electronic human resource management (EHRM) has given much attention to the influence of system features or technology characteristics on the implementation success. Other factors, such as contextual and user differences, have also been extensively highlighted in the information system (IS) literature. However, research on the psychological influence, such as stress, on technology (technostress) in Malaysian government agencies is almost non-existent. Therefore, this study examines the direct relationship between technostress, organizational IS-related support factors, namely, literacy support, technical support, technology involvement facilitation, and innovation support, and end-user satisfaction with EHRM in the Malaysian government agencies. The implementation of EHRM in the government agencies of Malaysia is known as human resource management information system (HRMIS). This study also focuses on two key antecedents of technostress, which are technology characteristics and user characteristics postulated to influence the level of technostress in HRMIS. This study further investigates the moderating effect of technology self-efficacy and age on the relationship between technostress, organizational IS-related support, and end-user satisfaction. The thesis also examines the effect of end-user satisfaction on the individual performance of HRMIS end-users. A preliminary interview was conducted among seven HRMIS experts from Perlis, Kedah, and Penang state governments to identify the antecedents of technostress. Then, a total of 990 questionnaires were either mailed or dropped off to the representatives of the organizations that had agreed to participate in this study. Of 990, only 623 questionnaires were returned. However, only 490 were usable for further data analysis, representing a response rate of 49.5%. The Partial Least Square (PLS) based Structural Equation Modeling (SEM) approach was used to analyze the data. The results showed that accessibility, pace of change, and attitude were significantly related to technostress. Technostress was also found to be negatively and significantly related to end-user satisfaction. However, three factors of organizational IS-related support (literacy support, technical support, and technology facilitation involvement) were significantly related to end-user satisfaction. The results also revealed the moderating effect of technology self-efficacy on the relationship between technostress and end-user satisfaction. This study will benefit human resource practitioners by providing suggestions in implementing HRMIS in government agencies in Malaysia. Specifically, managers can develop and design a training program to help end-users with effective application of HRMIS. Also, managers are recommended to train end-users how to manage their time as a strategy to deal with technostress conditions. On organizational supports, continuous monitoring of HRMIS policies and standards, documentation, and end-user involvement are important sets of support that need to be provided by HRMIS management team to create favorable perceptions towards HRMIS. Finally, the theoretical implications, limitations of the study and directions for future research are also discussed.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/3370
dc.subjectThe Determinants Of End-User Satisfaction With Hrmis And Its Influence On Individual Performanceen_US
dc.subjectIn Government Agencies In Malaysiaen_US
dc.titleThe Determinants Of End-User Satisfaction With Hrmis And Its Influence On Individual Performance In Government Agencies In Malaysiaen_US
dc.typeThesisen_US
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Pusat Pengajian Siswazah Perniagaan - Tesis