Factors Contributing To Bom Change Management Issues- The Case Of Tis Department In Leadoff Engineering Technologies (M) Incorporated
| dc.contributor.author | Dawood Gani, Anisha Banu | |
| dc.date.accessioned | 2019-05-28T23:42:30Z | |
| dc.date.available | 2019-05-28T23:42:30Z | |
| dc.date.issued | 2014 | |
| dc.description.abstract | Effectively managing a bills-of-material (BOM) change is critical in a manufacturing industry because of the possibility of a change to spread from one component to another. The Technical Information Service team (TIS) at Leadoff Engineering Technologies (LET) is entrusted to notify and obtain approval from all impacted stakeholders when an engineering change is initiated against a BOM. However, a recent complaint from an Internal Customer (IC) who failed to receive such notification from TIS, revealed a process gap in the way TIS manages this process. The purpose of this study is to uncover reasons for the process variations and identify the causes contributing to the knowledge gaps among TIS, in order to propose practical solutions to address it. In pursuit of these goals, series of preliminary analysis using surveys and interviews were carried out which exposed differing practices among TIS in managing an engineering change. To unearth the root causes for these gaps, an in-depth analysis was carried out using ‘symptom-versus-problem’ (SVP) tool. SVP is a diagram based technique that is used to identify the root cause of a symptom that is occurring. It graphically illustrates the relationship between a symptom and all the factors that influences its occurrences. SVP analysis reveals four major problems that were contributing to the absence of change notice: i) generic and unclear standard operating procedures (SOP), ii) no SOP and dedicated team for on-the-job (OJT) training, iii) lack of awareness among the TIS on the repercussion of their actions and lastly, iv) lack of compliance audit to ensure TIS’s adherence to SOP’s. Each of the problems identified were given a corresponding solution to: i) update SOP’s for clarity, ii) develop SOP for training, iii) reinforce awareness training on BOM change repercussions and iv) conduct periodic audits to ensure TIS’s compliance to SOP. | en_US |
| dc.identifier.uri | http://hdl.handle.net/123456789/8258 | |
| dc.language.iso | en | en_US |
| dc.publisher | Universiti Sains Malaysia | en_US |
| dc.subject | Factors contributing to bom change | en_US |
| dc.subject | management issues | en_US |
| dc.title | Factors Contributing To Bom Change Management Issues- The Case Of Tis Department In Leadoff Engineering Technologies (M) Incorporated | en_US |
| dc.type | Thesis | en_US |
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