Innovation performance of small and medium private hospitals in India : roles of open and closed innovation
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Date
2019-07
Authors
Sahrish Ahmad
Journal Title
Journal ISSN
Volume Title
Publisher
Universiti Sains Malaysia
Abstract
Innovation is increasingly becoming a common practice within the hospitals to
improve the performance. In India, innovation among hospitals is prevalent and the
healthcare services serve to more than two third of its population. Although innovation
is significant among the large private hospitals, the practice of this concept is still
lacking among the small and medium private hospitals. Previous research on innovation
performance of healthcare organizations mostly focused on the large private hospitals,
and the factors affecting innovation performance among small and medium private
hospitals were neglected. Therefore, this study aims at examining the factors that affect
the innovation performance of small and medium private hospitals namely open
innovation and closed innovation practices. Subsequently, it is also pertinent to
investigate the impact of service innovation orientation, organisational learning, and
innovation culture on open innovation and closed innovation that lead to innovation
performance. Further, this study also examined mediating effect of open innovation and
closed innovation between service innovation orientation, organisational learning,
innovation culture, and innovation performance. This study was designed as a
quantitative study and data were collected at one point of time. The study used nonprobability
purposive sampling technique and the data were collected from small and
medium private hospitals from three states of India (Delhi, Uttar Pradesh, and
Uttarakhand). Questionnaires were sent to the doctors of small and medium private
hospitals through electronic mail. In total, 186 questionnaires were returned and only
173 completed questionnaire were found useful data analysis.
Description
Keywords
Innovation performance of small and medium private hospitals in India , roles of open and closed innovation