Pusat Pengajian Pengurusan - Tesis

Browse

Recent Submissions

Now showing 1 - 5 of 798
  • Thumbnail Image
    Publication
    The Factors Of Turnover Intention Among Doctors In Henan Province, China: The Mediating Roles Of Job Satisfaction And Job Burnout
    (2025-09)
    Wang, Zhe
    This study investigates the factors influencing turnover intention among doctors in China, focusing on the relationships between workplace violence, supervisor-subordinate guanxi, career adaptability, recruitment and selection, training and development, performance appraisal, compensation, emotional intelligence, job satisfaction, job burnout, and turnover intention. It also examined the mediating roles of job satisfaction and burnout in these relationships.
  • Thumbnail Image
    Publication
    Enhancing Project Success Through Leadership, Top Management Support, Training And Development, And Knowledge Sharing
    (2025-08)
    Ramasamy Velar, Vijayakumar
    Project deliveries are pivotal in driving economic growth, job creation, and innovation. However, present project success rates have been less than satisfactory. As such, this study explored the necessary leadership and organisational support requirements for effective project management. The literature review revealed key variables of emotional intelligence, transformational leadership, top management support, training and development and knowledge sharing, enabling project success. The study designed the research framework applying the essence of Social Capital Theory and Affective Events Theory as a foundation in understanding the dynamics of those key variables towards project success.
  • Thumbnail Image
    Publication
    The Impact Of Green Technology Innovation And Esg Performance On The Financial Performance Of A-Listed Companies In China: The Interaction Effect Of Digital Level
    (2025-08)
    Teng, Shunping
    Green technology innovation, environmental, social, and governance (ESG), and digitalization are essential initiatives that enterprises should undertake in the course of development, emphasizing a balanced pursuit of economic, social, and ecological benefits. Consequently, this study examines the effect of green technology innovation and ESG performance on the financial performance of A-listed companies in China. Moreover, it explores the interaction effect of digital level. This study uses A-listed companies in Shanghai and Shenzhen as the sample from 2015 to 2022. It employs a fixed effects model (FEM) for the regression analysis. It is found that the two dimensions and overall green technology innovation are significantly negatively correlated with financial performance. However, the overall and three dimensions of ESG performance are significantly positively related to financial performance.
  • Thumbnail Image
    Publication
    The Impact Of Logistics Service Quality On Customer Loyalty In China Fresh Food Logistics Enterprises: The Role Of Customer Satisfaction, Trust And Switching Cost
    (2025-09)
    Sun, Jie
    With the continuous expansion of China's fresh logistics market, the phenomenon of high customer churn rate and low single customer profit highlights the loyalty crisis within the industry. This study constructed a fresh logistics service quality model that includes five dimensions: professionalism, reliability, immediacy, convenience, and safety. Customer satisfaction and trust are used as mediating variables, while switching costs are used as moderating variables. This theoretical framework was validated through PLS-SEM using questionnaire data from 890 companies. Research has found that: (1) logistics service quality has a significant direct impact on customer loyalty; (2) Customer satisfaction and trust play a chain intermediary role between service quality and loyalty; (3) The switching cost positively moderates the strength of the impact of service quality on satisfaction/trust. The study revealed the transmission mechanism of "dual mediation+regulation" and verified the role of switching costs in enhancing the regulatory effect. In response to common pain points in the industry, such as poor cold chain connectivity and the need to optimize delivery experience, it is recommended that companies implement multidimensional improvements at the operational level: establishing a real-time compensation mechanism to cope with delayed delivery, developing exclusive tracking functions for members, and regularly training delivery personnel services.
  • Thumbnail Image
    Publication
    The Impact Of Managerial Ability On Debt Financing Constraints Of Chinese Firms: The Moderating Effect Of Digital Transformation
    (2025-09)
    Su, Xinyi
    In the context of China's escalating economic uncertainty and rapid digitalization, this study draws upon Signaling Theory and Resource Dependency Theory to investigate the impact of managerial ability on corporate debt financing constraints. This study further examines the moderating role of digital transformation in this relationship. The analysis employs a panel dataset of 4,151 Chinese A-share listed firms from 2011 to 2023, comprising 30,611 firm-year observations. The results show that managerial ability significantly alleviates corporate debt financing constraints, supporting the view that highly capable CEOs serve as a positive signal to creditors. Moreover, this effect is more pronounced for firms with a higher degree of digital transformation, indicating that digital transformation amplifies the signaling role of managerial ability. This study contributes to the literature on corporate debt finance by highlighting the importance of attracting highly capable managerial talent and accelerating digital transformation. Both carry important practical implications for enabling Chinese firms to proactively mitigate debt financing constraints.