Pusat Pengajian Pengurusan - Tesis

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The Effect Of Perceived Corporate Social Responsibility On Clinical Doctors’ Emotional Labor In China: The Mediating Role Of Organizational Identification And The Moderating Role Of Perceived Social Support
(2025-05)
Luo Guoyu, Luo Guoyu
Against the backdrop of rapid developments in the healthcare industry, clinical doctors are facing increasing emotional labor pressures. Despite various management policies and measures, many clinical doctors' job performances continue to face challenges, necessitating a deeper exploration of the key factors influencing their emotional labor. Grounded in social identity theory and social support theory, this study investigates the impact of perceived corporate social responsibility (pcsr) on clinical doctors' emotional labor (el), with organizational identification (oi) as a mediating variable and perceived social support (pss) as a moderating variable. Under the positivism research philosophy, this study adopted a quantitative research design. A survey was conducted to collect quantitative data from 350 clinical doctors across five departments in seven grade 3a public hospitals in taiyuan, shanxi province, china. The data were analyzed using partial least squares structural equation modeling (pls-sem). The statistical analysis revealed that perceived internal csr negatively impacts surface acting and positively influences deep acting, whereas external csr shows no direct significant relationship with these forms of emotional labor.
Roles Of Stakeholders’ Awareness, Understanding And Perception Of Shari’ah Audit On The Relationships Between Institutional Mechanisms And Audit Shari’ahness In Nigeria
(2025-09)
Kurfi, Abubakar Shafi’u
The dire need for Shari’ah audits at the organizational and administrative levels has not been realized or appreciated until recently with the emergence of Islamic financial institutions (IFIs) across the world. Islamic banking is becoming more popular in Nigeria among the vast Muslim population; however, weaknesses do exist in the institutional mechanisms such as legal and regulatory framework, inadequate educational and a professional certifications and mimicking conventional auditing. Therefore, this study investigates the relationship between institutional mechanisms and audit shari’ahness with stakeholders’ awareness, understanding, and perception of shari’ah audits as moderators among stakeholders of Islamic banks in Nigeria.
A Study On Organizational Citizenship Behavior In Five-Star Hotels In Shandong Province Of China: The Roles Of Rewards, Empowerment, Job Satisfaction, And Role Clarity
(2025-04)
Cao Shuxia, Cao Shuxia
Five-star hotels in china face two challenges: low customer satisfaction and decreased occupancy rates. According to the 2023 china hotel association report, despite these hotels having the most luxurious facilities, their customer satisfaction is the lowest among star-rated hotels. This issue suggests a possible lack of organizational citizenship behavior (ocb) among frontline employees in meeting customer needs. Utilizing social exchange theory and role theory, this study investigates the effects of rewards and empowerment on employee ocb, as well as the mediating role of job satisfaction and the moderating role of role clarity. A survey of 290 employees from 18 five-star hotels in shandong province, analyzed using spss and smartpls software, shows that rewards and empowerment significantly increase job satisfaction, and job satisfaction mediates the relationship between rewards, empowerment, and ocb. Role clarity successfully moderates the relationship between empowerment and ocb. The findings of this study provide practical guidance for five-star hotels to improve service quality and business performance through human resource management strategies that motivate proactive employee behavior.
Role Of Digitalization, Entrepreneurship And Foreign Direct Investment On Urban-Rural Income Inequality In China
(2025-07)
Zhang, Dansha
The promising picture of China’s booming economy is overshadowed by the issue of urban-rural income inequality. This study suggests that digitalization, entrepreneurship, and foreign direct investment (FDI) are key factors in addressing urban-rural income inequality. Using the Generalized Method of Moments (GMM) approach and covering 265 cities in China from 2013 to 2022, the study observes that digitalization is a potential solution for reducing urban-rural income inequality as the answer to the first objective. However, in low-digitalization areas, the digitalization level is too low to have the most significant impact, demanding more vitality for these cities, such as enhancing entrepreneurship. For the second objective, which is on the role of entrepreneurship on urban-rural income inequality, this study finds that entrepreneurship exhibits varying effects across different digitalization conditions.
Eco-Innovation And Sustainable Performance Of Pakistani Sme Hotels: The Roles Of Green Entrepreneurial Orientation, Environmental Regulations, Competitive Pressures, And Information Technology Capability
(2025-03)
Hussain, Sajjad
Sme hotels play a significant role in pakistan's hospitality industry, but their performance is suffering due to low levels of innovation and rising environmental and social issues. Unfortunately, they pay more to survive and compromise the environmental and social aspects of their performance. Industry experts advocate sustainable performance, which is a relatively new topic in the business field; however, its awareness is growing with each passing day. This growing attention to sustainability has put pressure on enterprises to strive to comply with their norms. Eco-innovation practices are believed to be the reason for sustainable performance due to their significant impact on the natural environment and local communities with saving costs. Therefore, the objectives were to investigate factors that positively contribute to the sustainable economic, social, and environmental performance of sme hotels in pakistan. Within this context, it has suggested some variables to respond to the research problem and overcome literature gaps. The study has proposed that green entrepreneurial orientation, environmental regulations, and competitive pressures lead to eco-innovation practices and result in sustainable performance.

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