Pusat Pengajian Pengurusan - Tesis

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Organisational, Job-Related And Personal Variables On Innovative Work Behaviour Of Special Needs School Teachers In Malaysia During Pandemic: Motivation As A Mediator
(2025-08)
Naseer Khan, Sabrina
Education 4.0 is a new teaching style and learning system that shapes students' self-learning, critical thinking, digital capabilities, and problem-solving capacity due to the Industrial Revolution 4.0. Education is an essential component of life for people with disabilities because it allows them to read and write, find work, and participate in decision-making. Students with special needs in Malaysia attend special needs schools, which would enable them to study in the most effective way for them. As a result, the role of special education teachers is critical. In order for special needs students to benefit from positive educational advances, teachers must exhibit innovative work behaviour. Furthermore, motivation plays a crucial role in determining teachers' innovative work behaviour. Apart from that, many variables affect special needs school teachers' motivation and innovative work behaviour. The Social Exchange Theory (SET) serves as the foundation for this study. Hence, a more comprehensive research model was established to investigate the relationships between organizational variables (organizational climate, effective ICT structure, and organizational justice), job-related variables (teachers’ professional development, job autonomy, and social support), and personal variables (proactive personality, competencies for digital pedagogy, and self-efficacy) and motivation, as well as the indirect relationship between the three types of variables and innovative work behaviour. The study's data was gathered from teachers at 11 special needs schools in Peninsular Malaysia, including primary and secondary schools. The collected data was then analysed using Partial Lease Square Analysis (Smart PLS). According to the findings, organizational climate, teachers' professional development, job autonomy, and proactive personality were all positively associated with motivation. Meanwhile, motivation was discovered to mediate the relationships between organizational climate and innovative work behaviour, teachers' professional development and innovative work behaviour, job autonomy and innovative work behaviour, and proactive personality and innovative work behaviour. The theoretical and practical contributions of the research findings were addressed. The study's findings will be useful to the Malaysian Ministry of Education, special needs schools, and special needs school teachers. They can learn about the variables that influence motivation and how to improve their innovative work behaviour. Finally, the study's limitations were discussed, as well as future research directions.
Factors Influencing Customers Repurchase And Willingness To Pay More In Live Streaming Commerce The Moderating Effect Of Emotional Attachment
(2024-09)
Li, Chao
Since the advent of advanced Internet technology, live streaming has become a pivotal tool for brands and sellers to amplify sales and foster customer engagement. The competitive landscape of live streaming commerce has led to extensive research into factors influencing customer motivation, purchasing intent, impulsive buying, and engagement in this context. However, the critical role of emotions, stemming from the interaction between streamers and customers, has often been overlooked. This study specifically focused on the role of emotional satisfaction and its drivers in live streaming commerce, particularly regarding the subsequent impact on customer repurchase behavior and willingness to spend more in live streaming channels. Employing the Stimulus-Organism-Behavior-Consequence (SOBC) framework and the Source Credibility Theory, this study hypothesizes that the characteristics of streamers, platforms, products, and social aspects were hypothesized as stimuli influencing consumers’ emotional satisfaction during live streaming shopping experience. Moreover, this study has explored the moderating effect of consumers’ emotional attachment in repurchase behavior and willingness to spend more in live streaming channels. This research employed the Partial Least Squares Structural Equation Modeling (PLS-SEM) as the analytical tool. A comprehensive online survey involving 521 participants was executed, culminating in 506 valid responses after outlier removal.
Performance Management In A Hybrid University: Impacts Of Using A More Quantitative Performance Measurement System
(2025-08)
Mohd Fauzi, Nurul Amirah
Performance measurement is prevalent in the research and teaching system amongst Malaysian public universities. Traditionally, performance measurement in universities has had a developmental role—helping academics to improve their future performance. However, the new performance measurement practices adopted by one of the public universities in Malaysia seem to be more judgmental, formal, and quantified – i.e., seeking to evaluate past performance quantitatively. This study aims to explore how two schools at the public university strike a balance between social and commercial objectives (hybrid organisation). In this study, the institutional logics perspective is used as an analytical lens to probe the influence of institutional logics on the pressures confronting schools’ management in sustaining dual missions.
The Impact Of Social Reproduction, Social Class And Price On Household Debt In Developing Countries
(2025-08)
Azman, Nur Shahirah
Household debt is a tool to stimulate economic growth, enhance financialization, eradicate poverty, and reduce income distribution gaps. However, with the liberalization of financial markets, debt started to rise steadily. This trend accelerated and lead to global financial crisis of 2008. Experts and international organizations have observed a dramatic increase in household debt levels in the developing countries, signalling that household debt in these countries has already reached the optimum level that can hinder future economic growth. Given the changes in the economic landscape and simultaneously the austerity, households are tempted to use credit to smooth or maintain their consumption. Hence, this study aims to investigate the factors determining household debt by examining social reproduction, social class and price by utilized annual data from developing countries using the Autoregressive Distributed Lag (ARDL) estimation.
The Relationship Between Patient Safety Culture Composites And Voluntary Reporting Near-Miss Incidents Among Nurses In Al Dhafra Hospitals: The Mediator Role Of Electronic Reporting System
(2025-07)
Alalaween, Mohammad Abdalraheem Haza
Patient safety remains a global priority, with preventable medical errors and underreporting of near-miss incidents posing significant challenges. This study examines the relationship between patient safety culture components and voluntary reporting of near-miss incidents among nurses in Al Dhafra Hospitals, with the electronic reporting system as a mediator.

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