The Relationship Between The Level Of Defects And House-Buyers' Satisfaction In Build-Then-Sell (BTS) Housing Delivery System
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Date
2011-02
Authors
Mohd Fauzi, Siti Nur Fazillah
Journal Title
Journal ISSN
Volume Title
Publisher
Universiti Sains Malaysia
Abstract
Build-Then-Sell (BTS) is a new system implemented in Malaysia after a number of complaints have been received from buyers in the Sell-Then-Build (STB) system. When the government announced the implementation of BTS in 2007, proponents of BTS have asserted that the new system will provide low defects‟ level. Their argument however was not supported by any empirical data. Hence, this study is conducted to measure the housing defects that can be found in BTS houses. The objectives of this study are manifold. First, it evaluates the housing defects in BTS houses. Secondly, it identifies the possible causes of those defects. Thirdly, it assesses the occupiers‟ satisfaction living in BTS houses. Finally, it examines the relationship between the occupiers‟ satisfaction and the defects factor. A survey is conducted to the occupiers in BTS houses in order to achieve all the objectives. The BTS housing scheme has been identified through the media and because of the small number of population, all housing scheme was approached to collect the data. Questionnaire is employed as the data collection instrument and it is supported by the open ended responses to identify the types and the possible causes of defects‟ occurrence. The data gathered from questionnaires is analyzed using the frequency test and cross-tabulation test in a descriptive analysis. The data obtained from open ended response is analyzed manually. The finding for the first objective reveals that the level of defects in BTS houses is low and the finding indicates that for each building elements measured, at least one type of defects has been noted. While For the second objective, the possible causes of occurrence are because of the workmanship and material used by developers. The finding for the third objective
shows that most of the occupiers are satisfied with the BTS house and the finding for the fourth objectives indicates that the occupiers‟ satisfaction is significantly related to the defects factor. The conclusion that can be drawn from the present study is the fact that the BTS system is successful in providing less defective houses and is able to satisfy most of the occupiers who choose to purchase houses.
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Keywords
The relationship between the level of defects , house-buyers' satisfaction in build-then-sell