Determinants Of The Enterprise Resource Planning (ERP) Systems Post-Implementation Benefits In Indonesia: The Moderating Role Of Systems Customization And User Resistance

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dc.contributor.authorNustini, Yuni
dc.date.accessioned2016-11-24T03:01:39Z
dc.date.available2016-11-24T03:01:39Z
dc.date.issued2015-04
dc.description.abstractInvestment in ERP systems worldwide has been growing steadily including Indonesia. ERP systems solution has shown to offer considerable benefits to adopting organizations. Issues related to the lack of understanding about factors that determine the success of ERP Post Implementation benefits, as well as the benefits gained have not been extensively studied in Indonesia. Moreover, the effect of ERP systems customization and user resistance to the ERP Post Implementation benefits has not been examined in the ERP studies. To assess the ERP benefits after the systems has been successfully went-live, this study try to extract many factors into a proposed research model and determine five hypotheses to show relationships among the factors. This study accommodates Technological, Organizational, and Environmental (TOE) approach as theoretical foundation and background. The exogenous variables consist of ‘ERP systems maintenance’ as technological aspects, ‘Organizational readiness’ as organizational aspects, and finally ‘External supports’ as environmental aspects; while the endogenous variable is ‘ERP system post-implementation benefits’. In addition, there are two moderating variables which are ‘ERP systems customization’ and ‘User resistance’. The five proposed hypotheses are tested using SmartPLS2 M3. The first three hypotheses relate individually three construct variables: ‘ERP systems maintenance’, ‘Organizational readiness’ and ‘External parties’ to the ‘ERP post-implementation benefits’. All the first three hypotheses are supported. Subsequently, ‘ERP systems customization’ moderates the relationship between ‘ERP systems maintenance’ and ‘ERP post-implementation benefits’; their interaction is also supported. Finally, this study finds that variable ‘User resistance’ does not moderate the relationship between ‘Organizational readiness’ and ‘ERP post-implementation benefitsen_US
dc.identifier.urihttp://hdl.handle.net/123456789/3195
dc.subjectEnterprise Resource Planning (ERP) Systemsen_US
dc.titleDeterminants Of The Enterprise Resource Planning (ERP) Systems Post-Implementation Benefits In Indonesia: The Moderating Role Of Systems Customization And User Resistanceen_US
dc.typeThesisen_US
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