Project Communication And Project Performance: Case Of Software Development In Manufacturing Environment

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dc.contributor.authorGan, Tan Chen Rong
dc.date.accessioned2019-04-30T06:57:10Z
dc.date.available2019-04-30T06:57:10Z
dc.date.issued2018-04
dc.description.abstractCommunication is an important life skill that allow team members to have better understanding and to connect team. The role of project manager is to ensure that everyone associated with the project has a common set of expectation of what is to be delivered, when and at what cost. Due to ineffective communication among team members or within user, it leads to high percentage of project failure. Hence, the purpose of this research is to investigate the key success factors in communication for software development project. In addition, the study of the impact of success factor in communication on software project performance had been investigated. The quantitative method had been carried out in this research by collecting 384 survey questionnaires from the necessary participants in manufacturing field at Bayan Lepas, Penang. The collected data was analyzed by using means for ranking of success factors and regression; for study on how the success factors impact the project success of software development in manufacturing environment. The results have proved that the key success factor in communication is team members characteristics. This new knowledge spurred this research with the support of five experienced senior managers and project managers who have more than five years of working experience. Moreover, the success factors of communication management have significantly impact the project performance based on cost, budget, quality, user satisfaction and team satisfaction. Communication management play an important role in determining the project success. In summary, it is crucial for project managers to understand the importance of communication management that will affect the project performance and eventually increase the success rate of software development project in the industry.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/8122
dc.language.isoenen_US
dc.publisherUniversiti Sains Malaysiaen_US
dc.subjectProject communication and project performanceen_US
dc.subjectsoftware development in manufacturing environmenten_US
dc.titleProject Communication And Project Performance: Case Of Software Development In Manufacturing Environmenten_US
dc.typeThesisen_US
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