Measuring Cost Of Quality A Case Study
| dc.contributor.author | Singh, Amar | |
| dc.date.accessioned | 2016-07-18T04:01:16Z | |
| dc.date.available | 2016-07-18T04:01:16Z | |
| dc.date.issued | 2002-03 | |
| dc.description.abstract | The measurement of Cost of Quality (COQ) has been around for a long time. Its use has not been widely spread due to limited resources on knowledge and application skills. This study is an investigation on the quality cost measurement practice at Company ABC, Penang. Company ABC has been measuring COQ from the early nineties. This study reviewed data from 1992 to 1996. The elements us~d in its Quality Cost System were reviewed and the application of the elements were analysed. The overall COQ was then compared to present-day standards and studies. It was found that there were several elements of COQ that were not measured in Company ABC's quality cost system. Some elements, for example absenteeism, calibration, labour inefficiencies and labour turnover are not included in the calculation of quality cost. These elements should have been included, given the present day economic and labour shortage in the country. These elements, together with several others are listed and . discussed in some detail in this thesis. A proposed COQ measurement system was developed with additional elements and a comparison study was carried out between the proposed and present practices. The proposed COQ measurement system was compared to other studies in a tabular format and discussed. The COQ at Company ABC was 9.22% as a percentage of sales and was found to be in line with other studies. | en_US |
| dc.identifier.uri | http://hdl.handle.net/123456789/2280 | |
| dc.subject | Management | en_US |
| dc.subject | Quality assurance | en_US |
| dc.title | Measuring Cost Of Quality A Case Study | en_US |
| dc.type | Thesis | en_US |
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