A Case Study On Improving Spare Part Delivery And Distribution Performance

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dc.contributor.authorTeh, Wei Wei
dc.date.accessioned2019-05-28T01:14:13Z
dc.date.available2019-05-28T01:14:13Z
dc.date.issued2014
dc.description.abstractSpare Parts is one of the main profit generators and value added-after sales service, especially for the automobiles companies. Changes in the competitive environment in automobile and spare parts industry has highlight the importance of high on-time delivery and spare part availability performance. Therefore, companies are always seeking for methods and solutions enabling them to provide the best service to customers through the most efficient ways. This case study is based on a research at a Spare Part Centre of a motorcycle assembler company located in Penang, Malaysia. The Spare Part Centre, BSH SP has faced the challenge where it was unable to deliver the spare parts to customer at the time they needed. The alarm is trigged as the result of recent customer satisfaction level on its delivery and distribution performance at only 45 percent. Hence, this case study is aim to explore the root causes of low delivery and distribution performance of the Spare Part Centre and recommending solutions to improve this performance. This case study has been conducted through a qualitative study including investigation in different BSH Spare Part areas, namely sourcing of parts, warehousing and distribution by employed four analysis tools, such as SWOT analysis, Process Flow Analysis, Cause and Effect Diagram and Why-why analysis.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/8255
dc.language.isoenen_US
dc.publisherUniversiti Sains Malaysiaen_US
dc.subjectImproving spare part deliveryen_US
dc.subjectdistribution performanceen_US
dc.titleA Case Study On Improving Spare Part Delivery And Distribution Performanceen_US
dc.typeThesisen_US
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