A study on the effect of partnership quality on business process outsourcing for banks and financial institutions in Malaysia

dc.contributor.author	Ooi Ee, Joshua
dc.date.accessioned	2014-09-05T02:22:40Z
dc.date.available	2014-09-05T02:22:40Z
dc.date.issued	2005-05
dc.description.abstract	This research studied the effect of partnership quality on business process outsourcing for banks and financial institutions in Malaysia. A theoretical framework was developed to test partnership quality as critical success factors to outsourcing success. There were five partnership quality variables in the proposed model – business understanding, commitment, communication, age of relationship and top management support together with partnership trust level as mediating variable. Hypotheses were tested with 105 respondents received from 9 banks. It was found out that trust, business understanding and top management support had significant effect on outsourcing success from the perspective of business performance and customer satisfaction.	en_US
dc.identifier.uri	http://hdl.handle.net/123456789/47
dc.language.iso	en	en_US
dc.subject	Business Administration	en_US
dc.subject	Partnership Quality	en_US
dc.subject	Banks and Financial Institutions	en_US
dc.title	A study on the effect of partnership quality on business process outsourcing for banks and financial institutions in Malaysia	en_US
dc.type	Thesis	en_US

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