Factors contributing to effective training at Perbadanan Bekalan Air Pulau Pinang (PBAPP)
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Date
2005-03
Authors
Hassnah Binti Ishak
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Abstract
With the globalization of business organizations have to compete with each other in more complex environment. International management has to consider human resource management as an important area. In order to become the best in a competitive area, organization has to be in front fast and sound solution in whatever decision made. Latest information and good working system is essential in determining successful work process. As such, training plays an important role to equip employees with a good skill especially in dealing with customers. It is important to organize an effective training in order to acquire a good learning transfer to work place from the training programs. Since Perbadanan Bekalan Air has been corporatized in March 1, 1999, there have been many changes in the management. As such, the purpose of the present study is attempt to analyze the factors contributing to training effectiveness in this company so that further training improvement could be made based on the result. This present study is using previous studies as guidelines. A total number of 136 valid questionnaires from PBA staff have been utilized in the present study. This study utilized Factor Analysis, Reliability Analysis and Multiple Regression Analysis. Two major factors have contributed toward the training effectiveness in PBA has turned out to be the Coworkers support and Training Content.
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Keywords
Business Administration , Training