The Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environment

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dc.contributor.authorShakir, Firas Jalal
dc.date.accessioned2019-01-10T07:33:37Z
dc.date.available2019-01-10T07:33:37Z
dc.date.issued2011
dc.description.abstractThis study was carried out to compare and contrast the performance of construction firms that implement the TQM philosophy and the ones that do not via statistically measuring three major indicators of performance (i.e. employee satisfaction, operational effectiveness and customer satisfaction). Furthermore, this study aimed to highlight the benefits of TQM implementation in the construction industry. The theoretical framework for the study was drawn from the European Foundation Quality Model (EFQM, 2010). A correlational research employed a purely quantitative approach to gather information on employees from some construction firms in Dubai and their performance. 321 employees were randomly selected from some construction firms in Dubai. The findings revealed a significant difference between TQM and Non-TQM construction firms in terms of their performance after running one-way MANOVA. A further finding exposed the existence of strong positive and significant linear correlations between operational effectiveness and employee satisfaction on one hand and operational effectiveness and customer satisfaction on the other through employing Pearson correlation coefficient (r). Finally, it was concluded that construction firms ought to consider TQM in the top of their agendas as TQM is the ideal philosophy to ensure accomplishing the best performance in the construction industry sector that raises quality and productivity. Thus, some recommendations were made to the policy makers of construction firms in the UAE to encourage the adoption of TQM philosophy. In addition, some future studies should be carried out to investigate in details the obstacles encountering the adoption of TQM through employing a mixed method approach.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/7521
dc.language.isoenen_US
dc.publisherUniversiti Sains Malaysiaen_US
dc.subjectConstruction firms in the United Arab Emiratesen_US
dc.subjectcontext of total quality management environmenten_US
dc.titleThe Perceived Performance Of Construction Firms In The United Arab Emirates In The Context Of Total Quality Management Environmenten_US
dc.typeThesisen_US
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