Patient satisfaction towards nursing care provided by nurses at HUSM
| dc.contributor.author | Husna, Zainal Adnan | |
| dc.date.accessioned | 2022-01-10T08:05:16Z | |
| dc.date.available | 2022-01-10T08:05:16Z | |
| dc.date.issued | 2009 | |
| dc.description.abstract | This quantitative cross-sectional study was conducted to identify level of patient satisfaction towards nursing care in medical and surgical wards at Hospital Universiti Sains Malaysia (HUSM). The objective is to determine association between level of sociodemographic characteristic (gender, age, race, marital status, educational level, health insurance, and occupational status), level of patient satisfaction level and its relationship with nursing care at medical and surgical wards. One hundred and twenty (n=120) respondents who met the criteria were asked and agree to participate in this study. The instruments consisted of demographic data form and adapted and modified questionnaire of Walsh (1999). The Satisfaction with Nursing Care Scale Questionnaire (SNCS, 19 questions) measured concerned the nursing care subscale such as Attentiveness, Comprehensive care and Role clarity. The reliability of SNCS was 0.930. Data were analyzed by using Statistical for Social Science (SPSS) 12.0 with alpha level is 0.05. The Independent t test were used to measures level of patient satisfaction towards nursing care and chi-square was used to assess the relationship between sociodemographic characteristic score of patient satisfaction and types of wards. At the 5% significant level, the Ho is rejected if p <a (0.05). Inferential statistics was used to answer hypotheses and it will be determined by Chi-Square test. Chi-Square was used to identify the relationship between the score level of satisfaction and . Xl the patients' age. Results were as follows: 1 ). There were no relationship between patient satisfaction with nursing care; 2) There were no relationship between level of patient satisfaction with medical and surgical wards. ihe finding suggests that, other features of nursing care such as patient experience during hospitalization, the hospitalization length or comparing between teaching and non teaching hospitals would be interesting. | en_US |
| dc.identifier.uri | http://hdl.handle.net/123456789/14497 | |
| dc.publisher | Pusat Pengajian Sains Perubatan Universiti Sains Malaysia | en_US |
| dc.subject | Patient satisfaction | en_US |
| dc.title | Patient satisfaction towards nursing care provided by nurses at HUSM | en_US |
| dc.type | Article | en_US |
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