Switching Intention In Islamic Bank Deposit Account
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Date
2015-10
Authors
ABDULLAH, SITI NABIHAH
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Abstract
Islamic finance has achieved remarkable growth all over the world. Malaysia has been robust development in Islamic finance. Despite the encouraging growth and the great acceptance of Islamic financial products, there is a controversy in Islamic finance. The issue is several Islamic banks practiced the concept of bai al-inah towards deposit account which allows them to promise return to the depositors. The National Shari’ah Council of Indonesia has not legalised bai al-inah in their Islamic banking system. Moreover, the majority of Middle East countries have rejected the bai al-inah concept in their Islamic financial transactions. This study was used a Theory of Planned Behaviour whereby the intention could be the best determinant of an individual behaviour. The sample size was 340 and purposive sampling was employed in this study using a set of questionnaire. The methods of analysis in this study were Statistical Package for Social Sciences (SPSS) version 21 and SmartPLS M3 2.0. Based on the results, three hypotheses which are attitude, perceived behavioural control and Muslim religiosity were supported and negatively related with switching intention. The two hypotheses, which are subjective norms and switching costs negatively related with switching intention, were not supported. Therefore, the findings in this study showed that Muslim depositors do not really care about a promised return towards deposit account practiced by several Islamic banks. For that reason, Islamic banks should not worry about introducing a promised-based product towards deposit account.
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Keywords
Switching Intention , In Islamic Bank Deposit Account