Critical Failure Factors For Erp Implementation A Case Study Of Tehran Regional Electric Company, A Governmental Organization In Iran
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Date
2014
Authors
Minoocher, Parisa
Journal Title
Journal ISSN
Volume Title
Publisher
Universiti Sains Malaysia
Abstract
Many companies in developing countries have implemented Enterprise Resource Planning (ERP), to achieve its benefits, but still there is a lack in examining Critical Failure Factors (CFFs) that influence failure of ERP implementation in an organization. Most of previous researches and studies projects have been tried in identifying ERP Critical Success Factors (CSFs) rather than Critical Failure Factors (CFFs). It should be noted that Iran is one of the developing countries that had several of its ERP implementation projects headed to failure. The case study undertaken is based on ERP implementation failure in Tehran Regional Electric Company (TREC), the largest power regional company in Iran. To analyze the issues faced by this organization, interviews were conducted with internal sources within the organization to further obtain primary data on the research subject. The information obtained are then compared against existing literatures explored on similar issues in the context of an Iranian governmental organization, and solutions are proposed to overcome factors leading to the issues in the future. This thesis has categorized the solutions recommended to TREC in five main categories: Managerial, Human Resources, Technical, Training and Communications, Vendor and Consultants. These proposed solutions have been discussed extensively in this thesis and paving path to help TREC be prepared in future ERP implementations.
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Keywords
Critical failure factors , for ERP implementation