Scor quality model affecting manufacturing firm’s supply chain quality performance and the moderating effect of QMS

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Date
2012
Authors
Lam, Kok Hoong
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Abstract
The main objective of this study is hypothesis testing to explain the nature of the relationship between the independent variables (The SCOR quality model) and the dependent variable (Supply Chain Quality Performance) and moderated by (QMS). Correlation study will be used in this study as to determine the delineating of the important variables associated with the problems. The study setting is non-contrived and field study method is proposed to be used in this study. Due to time constraints, in order to answer the research question, cross sectional study will be used in this study on the part of the researcher and data collection for this study can be done in just once. Organization analysis was used in this study. The study was limited in that it is focused on the Northern Peninsular Malaysia and manufacturing sector only. Another limitation for this study might be that a self administered questionnaire data will be collected. There is concern where in the survey study, the actions done by the respondent might not be the same as being told by them and due personal or organizational reasons and the respondents might not be able to answer the survey questionnaire truthfully. From this study, the relationship of the SCOR quality model and the supply chain quality performance is established. This will provide further empirical support to existing models of the factor affecting the supply chain quality performance. Besides, the QMS as moderator between the SCOR quality model and the supply chain performance is also established. This study is useful for managers in a manufacturing industry to practice SCOR quality model into their daily business practices. Managers might identify the most important decision from the SCOR quality model to be implemented to enhance or to improve the firm’s performance.
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Master
Keywords
Business administration , Scor quality model , Quality performance
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