The effects of organizational efforts on productivity performance in the government service in Penang: moderated by the service characteristics

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dc.contributor.authorRosidah Bt Ramli
dc.date.accessioned2014-09-05T02:27:55Z
dc.date.available2014-09-05T02:27:55Z
dc.date.issued2005
dc.description.abstractThe study sought to determine the effects of organizational efforts on productivity performance and to investigate whether service characteristic moderates the relationship between these organizational efforts and productivity performance. Basically, the study was done in government service department in Penang as Malaysia is now in the era of globalization. This study was conducted by distributing questionnaire to 135 employees of federal government in Penang. The target respondents were ranked from Director to Driver. Data collected were analyzed using Multiple Regression. The findings revealed that organizational efforts (technology, communication, reward and recognition and participation) had significant and positive effect on productivity performance. However, service characteristic was found has no significant influences on organizational effort and producitivity performance. Hence, this study can stimulate the organization in improving the productivity performance of the employees.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/102
dc.language.isoenen_US
dc.subjectBusiness Administrationen_US
dc.subjectProductivity Performanceen_US
dc.subjectGovernment Serviceen_US
dc.titleThe effects of organizational efforts on productivity performance in the government service in Penang: moderated by the service characteristicsen_US
dc.typeThesisen_US
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