Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement

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dc.contributor.authorChoo, Ling Suan
dc.date.accessioned2019-08-08T01:32:04Z
dc.date.available2019-08-08T01:32:04Z
dc.date.issued2014-08
dc.description.abstractService - Oriented organisational citizenship behaviour (SO-OCB) is a form of extra-role behaviour that goes beyond formal work descriptions in a service organisation. Consisting of three dimensions, loyalty OCB, service delivery OCB, and participation OCB, SO-OCB is important to service organisations, such as hotels in improving its service quality and customer loyalty. This study grounded in the Conservation of Resources Theory', posited a positive and significant relationship between three bases of resources (organisation, job. and personal) and SO-OCB.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/8598
dc.subjectOrganisational Citizenship Behaviouren_US
dc.subjectConservation of Resourcesen_US
dc.subjectEnvironmenten_US
dc.subjectOrganizationen_US
dc.subjectLeadershipen_US
dc.subjectsocial controlen_US
dc.subjectOCBen_US
dc.subjectCORen_US
dc.titleService - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagementen_US
dc.typeThesisen_US
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