Tesco Stores (M) Sdn. Bhd.: Employee Retention Strategy To Reduce Cashier Turnover Rate
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Date
2014
Authors
Teh, Peh Nee
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Publisher
Universiti Sains Malaysia
Abstract
This case study examined the high turnover rate among cashiers at Tesco grocery stores in Bukit Mertajam, Malaysia. The main objective of the study was to identify the issues and the root causes of high employee turnover. This study interviewed key informants such as the HR manager and the trading manager in the Front-end department and reviewed company reports to get some ideas about the current situation. All interviews were conducted in Tesco stores located in Bukit Mertajam during office working hours. The case using five analytical tools including Cause-and-Effect Analysis (Fishbone Diagram); Observation and Effect Analysis; SWOT analysis, Benchmarking Analysis, and a cashier‟s satisfaction survey. Based on the analysis, the study found that among the top three reasons employees were most likely to leave the company were the value award program, annual leave and better career opportunities. Ten suggestions to resolve the turnover program can be divided into short-term and long-term plans were made. Short term solutions included: recruitment criteria to improve the quality of hire; developing better job functions; improving the existing training program, creating refresher training courses, continuous monitoring and evaluation of training; providing better rewards, allowances and special treatment; and increasing the flexibility of the annual leave. Long-term plans should establish specific training programs and developing career growth development plans; establishing an open-door policy for employees to consult with their managers; frequent monitoring; and conducting an annual market survey to measures cashier‟s opinions about basic pay and allowances, among other issues.
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Keywords
Employee retention strategy , to reduce cashier turnover rate