Factors that influence the satisfaction level of e-procurement users: a moderating effect of transparency
| dc.contributor.author | Mohamed Yusof, Khairusany | |
| dc.date.accessioned | 2014-07-25T07:05:38Z | |
| dc.date.available | 2014-07-25T07:05:38Z | |
| dc.date.issued | 2010 | |
| dc.description.abstract | By policy or practice, the increasing numbers of Government Department in Malaysia are mandating the use of information technology (IT) to administer and deliver service to public. Many Government Departments achieve, or expect to achieve, enhanced procurement service and productivity by using advance technologies in eP. The research community relies increasingly on eP-enabler users that massively registered to equip with the system. The effectiveness of the public delivering service regarding procurement is a relevant topic of discussion among the clients. Taking into consideration the gap in the literature, a study has been carried out on satisfaction level of the eP users and the moderating effect of transparency in the public service delivery. Penang State Government has been chosen as the research sample of this study. The interrelated factors between the system features and the ethic of human being in using the eP system are the framework of this research. Therefore, this research will focus on system quality, service quality, information quality, web design quality and the transparency element as the moderating effect towards satisfaction level among the users. In brief, the findings from this study revealed: (1) the factors that influence the satisfaction level of the eP users; and (2) the moderating effect of transparency as one of the ethical issues in the business of the day. Both the influencing factors and the moderating effect could become significant or other wise to the public delivery system, depending on the results. The results will suggest some developing relevant ‘value-added’ features of eP to enhance the Government’s delivery system in the future. | en_US |
| dc.identifier.uri | http://hdl.handle.net/123456789/34 | |
| dc.language.iso | en | en_US |
| dc.subject | Business Administration | en_US |
| dc.subject | e-Procurement | en_US |
| dc.title | Factors that influence the satisfaction level of e-procurement users: a moderating effect of transparency | en_US |
| dc.type | Thesis | en_US |
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