Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation
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Date
2020-11
Authors
Jaludin Janteng
Journal Title
Journal ISSN
Volume Title
Publisher
Universiti Sains Malaysia
Abstract
Service supply chain is a business strategy from the perspective of supply chain
management. It enables organisations to achieve competitive advantage and profitability. However, studies on service supply chain performance measurement are limited in literature. Therefore, the aim of this study is to investigate the relationship of service supply chain management practices towards service supply chain performance through the mediating role of service innovation capability. To develop a comprehensive view of service supply chain, value co-creation is included in the research model as moderating variable in enhancing service supply chain performance. Resource-based and Relational theory were used to explain the relationship among
variables in the proposed model
Description
Keywords
Supply Chain Performance In Malaysian National , Service Supply Chain Management Practices