HRM/TQM impact on employees' attitudes
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Date
2010
Authors
Hussin, Huzaine
Journal Title
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Abstract
This research develops and investigative study the impact of HRM/TQM
practices on employees' attitudes, namely job involvement, organizational
commitment, job satisfaction, role ambiguity, and role conflict. The study samples
are organizations in the Penang state of Malaysia. The analysis revealed that
HRM/TQM practices will lead to higher constructive employees' work related
attitudes within an organization. Thus, HRM/TQM practices have significant impact
on employees' attitude, namely job involvement, organizational commitment, job
satisfaction, and role ambiguity but was found to have no significant impact role
conflict. Empowerment was identified as the most dominant practices which
influence job satisfaction and role ambiguity. The result of multiple regression
analysis confirmed that leadership, as well as reward and recognition can
significantly improves job involvement in employees. With regards to organizational
commitment, employee participation was found to be significant in promoting
effective organizational attitudes.