Using Ocs Module To Improve Working Adults’ Confidence Level In Speaking English: A Case Study In Penang
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Date
2019-04
Authors
Adnan, Nur Ilianis
Journal Title
Journal ISSN
Volume Title
Publisher
Universiti Sains Malaysia
Abstract
There are many ways to improve Malaysian working adults’ confidence level
in speaking English and one of the ways is through modules. Through a widespread
literature review, it is shown that oral tasks in modules managed to improve one’s
confidence level in speaking English. Therefore, in this study, it is expected to
improve working adults’ confidence level through oral communication skill (OCS)
module. This is because the module offers them the opportunity to reduce anxiety
level and improve the fluency of their speeches, willingness to communicate and
non-verbal cues. This study with a case study design was conducted to study the
effectiveness of Public Speaking Programme in improving Malaysian working
adults’ confidence level in speaking English. Three working adults were chosen in
this study to use the OCS Module throughout the period of 12 weeks. The working
adults’ performances were recorded and were observed by the researcher. Their
performances were evaluated by the evaluator and the role-players (timer who
recorded the time of the working adults’ presentations and ah-counter who counted
the number of fillers made by the working adults). They were also interviewed by
the researcher. The interviews were done for four times throughout 12 weeks in
order to check on their level of confidence from time to time. They were also asked
to write reflective and narrative journals throughout the 12 weeks. At the end of the
research, they were required to fill in the post-experience feedback form, which will
be used to improve the module for future use.
Description
Keywords
Adults’ Confidence , Speaking English