The Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performance

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dc.contributor.authorSamat, Nusrah
dc.date.accessioned2020-10-26T05:44:06Z
dc.date.available2020-10-26T05:44:06Z
dc.date.issued2004
dc.description.abstractOrganizations. both manufacturing and service have realized the importance of quality. Therefore. they have been influenced by some quality programs related to Total Quality Management (TQM). TQM is always said to provide a lot of benefits to the organization. One of them is better service quality. which is crucial for service organizations in satisfying customers' needs and wants. Some of the antecedents of market orientation are part of the elements under TQM.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/10618
dc.subjectQuality Managementen_US
dc.subjectOrganizational Performanceen_US
dc.titleThe Relationship Between Total Quality Management (TQM) Practices. Service Quality, Market Orientation, And Organizational Performanceen_US
dc.typeThesisen_US
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