Kajian Pelaksanaan Kualiti Dalam Organisasi-Organisasi Pengeluaran Di Indonesia
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Date
2002-05
Authors
Amar, Kifayah
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Abstract
The objective of this study is to determine the extent of quality implementation in
Indonesian manufacturing organizations. The quality perception from manufacturer
point of view is first identified. This is followed by the identification of quality
implementation levels measured by the critical success factors such as leadership,
information and analysis, process management, customer and vendor relationships,
human resource management and strategic planning. This study also identified the use
of quality technique ancf tool, and quality implementation barriers faced by the
respondents. The samples in this study consist of manufacturing organizations in
Indonesia with I 00 or more employees and/or with annual turnover of Rupiah 50
billion. A total of eighty-six responses were received and out of this, 78 were
acceptable, representing a useable response rate of 24.16 %. The findings show that
there is significant difference in quality perception between samples of different
ownership. In addition, critical factors, which are believed to have an impact on the
success of quality implementation show significance difference in information and
analysis and process management between respondents who had ISO 9000 and those
without ISO 9000 certification. The highest barrier faced by the organizations is the
human resource factor. Other factors identified as barriers to implementing quality are
management, raw material, machines. and equipment, attitudes towards quality,
information, finance, training, method, culture and interdepartmental relationships.
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Tecnology