Students’ perception on service quality performance of on-campus student housing at peninsular Malaysian Universities.
| dc.contributor.author | Najib, Nurul Ulyani Mohd | |
| dc.date.accessioned | 2018-08-20T02:57:43Z | |
| dc.date.available | 2018-08-20T02:57:43Z | |
| dc.date.issued | 2017-07 | |
| dc.description.abstract | Penilaian bangunan merupakan suatu perkara biasa kepada masyarakat disebabkan oleh peningkatan jumlah kemudahan infrastruktur yang masih ditakuk lama pada abad ke-21 ini. Dalam perbahasan mengenai penyediaan perkhidmatan perumahan di dalam kampus yang berkualiti dan berjaya kepada pelajar, Prestasi Kualiti Perkhidmatan (PKP) dan kepuasan penduduk telah dikenal pasti sebagai penunjuk penilaian bangunan terpenting bagi menilai kedua-dua kriteria itu kerana model hanya-persepsi adalah pendekatan yang paling sesuai, sistematik, dan teliti dalam melaksanakan penilaian pasca-penghunian (PPP). Building appraisals have become a regular introduction to the society due to the rising numbers of aged infrastructure facilities in this 21st century. In a debate on the provision of quality and successful services of on-campus student housing, service quality performance (SQP) and residential satisfaction have been identified as the most important indicators to evaluate these criteria because perceptions-only paradigm is the most appropriate, systematic, and rigorous approach to post-occupancy evaluation (POE). | en_US |
| dc.identifier.uri | http://hdl.handle.net/123456789/6373 | |
| dc.language.iso | en | en_US |
| dc.publisher | Universiti Sains Malaysia | en_US |
| dc.subject | Perception | en_US |
| dc.subject | Service quality | en_US |
| dc.title | Students’ perception on service quality performance of on-campus student housing at peninsular Malaysian Universities. | en_US |
| dc.type | Thesis | en_US |
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