The Role Of Tasks, Composition, Context, And Trust As Predictors Of Nursing Team Performance In Malaysian Public Hospitals
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Date
2016-09
Authors
Ahmad Zawawi, Azlyn
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Abstract
This study was aimed to (a) examine the direct relationship between team
characteristics (team task, team composition, and team context) and team performance; and
(b) examine the indirect relationship between team characteristics (team task, team
composition, and team context) and team performance via the mediating role of team trust.
Team performance was operationalized as constituting of two dimensions which are: team
task performance and team contextual performance. Team task performance revolved around
the team’s technical knowledge and the technical core activities of the organization.
Meanwhile, team contextual performance involves activities that are affecting the
organization’s social and psychological environment, such as teammates’ helping behavior,
acceptance towards suggestions or criticisms, and cooperation. Three predictors of nursing
team performance (team task characteristics, team composition characteristics, and team
context characteristics) were examined in this study. Team task characteristics include task
identity, task significance, and task interdependence. Whereas, team composition
characteristics consisted of team diversity and team skills. Meanwhile, team context
characteristics comprise perceived team support and transformational leadership style of the
team leaders. With a response rate of 93%, this study involved a total of 300 nursing teams
(1436 individual nurses) from seven state hospitals in Peninsular Malaysia. Data were
collected using two sets of questionnaires which were distributed to 320 teams. One set was
given to the team members and another set was given to the team leaders. Completed
questionnaires (by team members and team leaders) were combined where data were then
merged and aggregated to the team level to get the team’s final score. Analysis of the
hypotheses were done using Partial Least Squares (PLS) and results indicated that some
characteristics of team task, team composition, and team context related directly and
indirectly to team performance (team task performance and team contextual performance).
Further results indicated that team trust mediated the relationship between team task, team
composition, and team context team performance (team task performance and team
contextual performance). Based on these findings, theoretical and practical implications of
the study, as well as suggestions for future research were discussed and deliberated.
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Keywords
The Role Of Tasks, Composition, Context, And Trust As Predictors Of Nursing Team , Performance In Malaysian Public Hospitals.