Organizational Justice, Conflict Management Styles, And Organizational Commitment Among Bank Employees In Northern Malaysia
| dc.contributor.author | Mohd Kassim, Muhammad Asyraf | |
| dc.date.accessioned | 2017-01-10T04:13:54Z | |
| dc.date.available | 2017-01-10T04:13:54Z | |
| dc.date.issued | 2016-04 | |
| dc.description.abstract | Since year 2010, commercial banks in Malaysia have had the most number of staff turnovers among the non-managerial bank employees such as the clerks, officers, and senior officers. This has become a major problem for the Malaysian banking industry primarily driven by the lack of the employees’ commitment in the organization. These employees must establish good perception towards their organization and determine the most appropriate conflict handling styles as it is important in developing organizational commitment among the employees in the organization. This study proposes and tests a research framework that integrates all dimensions of organizational justice, conflict management styles, and organizational commitment. Partial Least Squares – Structural Equation Modeling (PLS-SEM) was employed to test the model. The data was collected from 303 respondents using a structured survey. The analysis results revealed three major findings: (i) distributive, procedural, and interactional justice were positively significant with integrating, obliging, and compromising styles, negatively significant with dominating style and not significant with avoiding style; (ii) integrating, obliging, and compromising styles were positively significant with affective, continuance, and normative commitment, whereas dominating style was negatively significant with affective, continuance, and normative commitment, and avoiding style was not significant with affective, continuance, and normative commitment; and (iii) four conflict management styles such as integrating, obliging, compromising, and dominating mediated the relationship between organizational justice and organizational commitment. Based on these findings, theoretical and practical implications were delineated | en_US |
| dc.identifier.uri | http://hdl.handle.net/123456789/3373 | |
| dc.language.iso | en | en_US |
| dc.publisher | Universiti Sains Malaysia | en_US |
| dc.subject | Bank | en_US |
| dc.title | Organizational Justice, Conflict Management Styles, And Organizational Commitment Among Bank Employees In Northern Malaysia | en_US |
| dc.type | Thesis | en_US |
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