Simulation Of Passenger Flow For International Departure Using Witness Horizon
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Date
2022-07-24
Authors
Liew, Jin Fung
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Abstract
The focus of the paper is to investigate the passenger flow in airport terminal in Kulim
International Airport (KXP). There are some processes involved in the international
departure in airport terminal such as check-in profile, security screening of passengers
and baggage, and departure passport check. The objective of the paper is to investigate
the number of machines and labours required through WITNESS simulation during
peak hours in weekdays, weekends and holiday season. This research was proposed
based on Kulim International Airport (KXP) project that is currently in planning stage.
There are three different models that simulate the passenger flow in the check-in area,
security screening and passport check in three different scenarios. The unhappiness of
passenger is the parameter to measure whether the model is suitable to implement in
real life. Unhappiness of passengers is based on the waiting time required in each
section. Long waiting time may cause congestion and flight delays. The simulation
result is based on unhappiness of passengers and an improved solution is needed when
the unhappiness is more than 10%. The result of each model is analysed based on
machines, buffers and labors performance. Each section is then compared based on
percentage of busy, percentage of idle, number of operations, average waiting time and
others. An optimum model is created when the unhappiness of passengers exceeds 10%.
The proposed simulation layout is compared with the current layout with a better
performance in reduce passengers’ waiting time in airport terminal.