Benchmarking management practices and manufacturing performance of manufacturing companies in Penang
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Date
2005-03
Authors
Lee, Hee Long
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Abstract
Benchmarking is a way of measuring an organization’s strategies and performance against best-in-class companies, both inside and outside the industry. The aim is to identify best practices that can be adopted and implemented by the organization with the purpose of improve a company’s performance. Focus has evolved from benchmarking as a means to improving company performance through the identification of best practice, to the need to identify, manage and transfer best practices. Hence, this study is conducted with the objective to identify which specific areas of benchmarking will improve which dimension of manufacturing performance. The study aims to examine the impact of benchmarking towards manufacturing performance by data collection through questionnaire. A total of 114 respondents participated in the structure questionnaire. The analyses were done through regression method. The findings revealed that HR management and development is the most significantly related to both direct and indirect manufacturing performance criteria studied. This study also found that benchmarking quality result has significance effect to cost efficiency, delivery, and customer service performance. Benchmarking product development are positively related to product quality and cost efficiency performance. For benchmarking process management, the result shows significance only to product quality performance. Lastly, benchmarking leadership was found only positively related to cost efficiency performance. With the finding of this study, it is hope that it will provide a detail analysis of which areas to benchmark to the manufacturing industry for improvement. In addition, this study will serve as a guideline to those that have intention to extensively used benchmarking all over the organization in a big way.
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Business Administration , Manufacturing Performance , Manufacturing Companies , Penang