Improving Delivery Lead Time In Medical Device Supplies To Public Hospitals In Malaysia
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Date
2015-05
Authors
Ramachandram, Kamaleswaran
Journal Title
Journal ISSN
Volume Title
Publisher
Universiti Sains Malaysia
Abstract
This project paper focuses on issues affecting Thera Medic on its delivery lead time for supplies of medical devices (surgical products) to public hospitals in Malaysia. This paper also aims to provide recommendation to improve the overall lead time to meet the lead time expected by the customers. This project paper gives an overview of the case issue concerning the current medical devices industry scenario as far as supply chain is concerned and challenges being faced by manufacturers. In the case analysis part, analytical tools were used to identify root cause and gaps in the supply chain process flow. The tools that were applied are, cause and effect diagram, supply chain value stream mapping and interview questions. The root cause reveals several significant root-causes primarily stemming from people, process, and material and machines related factors that impact towards delivery delays. Focus of this paper addresses primarily the internal factors which are controllable and manageable. In contrast, the external factors which primarily stems from customers or suppliers are analyzed from risk management approach to minimize the risks associated with delivery lead time issues caused by external factors. To overcome the delivery delays and improve this further, recommendations and possible solutions are provided with critical analysis to indicate any disadvantages of these risk management plans.
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Keywords
Medical device supplies to public hospitals in Malaysia