PENILAIAN KE ATAS PERSEPSI PENGGUNA TERHADAP KEMUDAHAN DAN PERKHIDMATAN DI LAPANGAN TERBANG ANTARABANGSA BAYAN LEPAS, PULAU PINANG
| dc.contributor.author | ABU BAKAR, NOR AZLINA | |
| dc.date.accessioned | 2016-01-12T03:26:35Z | |
| dc.date.available | 2016-01-12T03:26:35Z | |
| dc.date.issued | 2006-06 | |
| dc.description.abstract | Facilities and service levels are critical performance indicators for airport planning, design, and management. The earliest introduction of the concept of service level was concerned with a broad range of factors, such as temporal and spatial conditions. Currently, however, this concept is necessary to enable cross comparisons of design or physical standards and operational standards affecting passenger perceptions. Thus, most airports and airport authorities should be able to develop updated operational standards based on passenger perceptions to provide more comprehensive service levels to maximise their satisfaction. These service and operational standards are concerned with physical and psychological approaches. This study will evaluate the perceptions of passenger towards the facilities and services offered at the Penang International Airport (SUA) and as a reference to the responsible parties to identify people's opinions towards those aspects. Focus will be on the user's satisfaction using this airport, facilities provided, the ability of the airport to handle its passenger and aircraft, and future planning in order to offer a better services. | en_US |
| dc.identifier.uri | http://hdl.handle.net/123456789/1368 | |
| dc.subject | KEMUDAHAN | en_US |
| dc.subject | PERKHIDMATAN | en_US |
| dc.title | PENILAIAN KE ATAS PERSEPSI PENGGUNA TERHADAP KEMUDAHAN DAN PERKHIDMATAN DI LAPANGAN TERBANG ANTARABANGSA BAYAN LEPAS, PULAU PINANG | en_US |
| dc.type | Thesis | en_US |
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