ANTECENDENTS OF ORGANISATIONAL CITIZENSHIP BEHAVIOUR: A STUDY OF PUBLIC HOSPITAL NURSES
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Date
2007
Authors
MD SALLEH, SALNIZA
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Abstract
This research aimed at investigating factors which influence organisational citizenship
behaviour of nurses that work in public hospitals in the northern region of Peninsular
Malaysia. More specifically, this research looked at three antecedent factors
(transformational leadership, employee emotional intelligence, and role perceptions)
that could significantly influence nurses to exhibit organisational citizenship
behaviour. A total of 290 questionnaires were distributed to nurses in three public
hospitals in Kedah and Perlis. Only 277 questionnaires were returned and used in the
analysis. Factor analyses were performed on all measurement scales. As a result,
organisational citizenship behaviour produces three components (citizenship
behaviour that benefits organisation, citizenship behaviour that benefits internal
customers, and citizenship behaviour that benefits external customers), emotional
intelligence produces four components (regulation of emotion, self emotion appraisal,
others emotion appraisal, and use of emotion), transformational leadership produces
three components (intellectual stimulation, inspirational, and individualised
consideration) and role perceptions resulted in three components (role conflict, role
ambiguity, and role overload). The hierarchical multiple regression analyses revealed
that only intellectual stimulation of transformational leadership behaviour has a
positive and significant influence on all three types of organisational citizenship
behaviour of nurses. Furthermore, it was discovered that the ability to understand the
emotional state of others (others' emotion appraisal) was significantly and negatively
related to organisational citizenship behaviour that benefits internal customers and the
organisation but not to organisational citizenship behaviour that benefits .external
customers. The ability to understand own emotions (self emotion appraisal) was
significantly and negatively related to organisational citizenship behaviour that
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benefits external customers but was not significantly related to other types of
citizenship behaviour. Finally, the regression analysis showed that out of the three
role perceptions (role conflict, role ambiguity, and role overload), only role conflict
was significantly and negatively related to organisational citizenship behaviour that
benefits internal customers.
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ANTECENDENTS OF ORGANISATIONAL CITIZENSHIP BEHAVIOUR