Development of self-assessment tools to evaluate quality activities and system
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Date
2003-06
Authors
Koay, Leeng Sze
Journal Title
Journal ISSN
Volume Title
Publisher
Universiti Sains Malaysia
Abstract
This research study endeavors to develop a self-assessment toot to measure quality
performance in an organization. Recognized performance measurement standard such as
Malcolm Baldrige National Quality Award and Deming Prize are used as a basis or major
framework in developing the self-assessment tools. Self-assessment is an important tool in any
organization since it can be utilized anytime and by anybody in the organization to evaluate
past and existing performance and as a guide for future continuous improvement. Too much
reliance on a third party assessment is time consuming and expensive.
The proposed self-assessment tool was evaluated by developing and conducting a
questionnaire based survey which were sent to selected multinational companies in Malaysia.
This was follow by in depth interview for the top few organizations. The results analyzed
indicate that the proposed guide can be used as a self- assessment tool to evaluate any
organizational quality activities. or system.
In conclusion this self-assessment tool could be used for evaluating quality efforts for
local or multinational companies based on Malaysian working culture and its environment in
order to strive for a world class qualit<; or standard. "Thinking Globally, Acting Locally" is
adopted as one of the most important ingredients to enable the Malaysian companies especially
Small, Medium Industries (SMI), as main players in the global arena.
Description
Keywords
Self-assessment tools