HUMAN RESOURCE DEVELOPMENT FACTORS AMONG CIVIL SERVICES EMPLOYEES IN MINISTRY OF HEALTH, GAZA STRIP PALESTINE

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Date
2014-09
Authors
AHMAD SHAQFA, KHALIL MUSTAFA
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Human resource development (HRD) can be influenced by many dimensions aside from those in the definitions of HRD, where common central factors focus on the skills and abilities of employees. In addition, the activities are aimed at achieving the organizational goals of increasing productivity. In this study, the external work (environment) and the internal organization are considered the most critical factors that affect HRD, employee satisfaction, and organizational development. In Gaza, civil service employees greatly need significant factors that can demonstrate their expectations with regard to work, which can help employee motivation, performance enhancement, and productivity improvement. The majority of the civil service employees in Gaza are dissatisfied with the organizations they work for, and these organizations cannot play their expected role in economic development. This study aims to understand the HRD activities of the civil service in Gaza especially with regard to the recruitment process currently applied by the General Personnel Council (GPC). This study targets employees who have been hired in the last three years. Quantitative and qualitative approaches are used for data collection. Questionnaire with satisfaction-related items are distributed to 364 employees from the Ministry of Health (MOH). Employee satisfaction is derived based on the aggregated response to the items that pertain to the internal and external organizations. The interviews are conducted with the Minister of Health, the Minister of Labor, the XXI Chairman of the GPC, and the HRD department general director in the MOH. Other interviews are also conducted with the executive managers of the different specializations in the MOH. Results show that many factors affect HRD in Gaza. The majority of civil service employees are dissatisfied because of lack of work opportunities, the prolonged and complex recruitment process, and inadequate salaries, allowances, and rewards. Moreover, the other problems are related to the performance appraisal system, involvement in decision making, lack of identifying the needs and demands of employees with regard to the specializations and the number of employees, and lack of cooperation and coordination between the universities and the organizations concerning HR planning. This dissatisfaction differs according to the gender, age, and educational level of the respondents. Therefore, the Gaza government needs to create a long-term HR planning strategy. The civil service law and the recruitment system need to be prioritized, and the work conditions in the civil service need to be reformed to achieve economic development.
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HUMAN RESOURCE DEVELOPMENT FACTORS AMONG CIVIL
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