Humor, communication satisfaction and organizational citizenship behavior in Iranian electrical manufacturing industry
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Date
2010
Authors
Al Esiami Kandiousi, Nader Sheykh
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Abstract
The purposes of the present study were to: (l) to study the relationship between Iranian
employees' communication dimensions with their communication satisfaction at the
work place, (2) to examine the relationship between Iranian employees' humor with
their communication satisfaction at the work place, and (3) to assess the relationship of
employees' communication satisfaction with their OCB. Specifically, the present study
examines the relationship of three dimensions of communication (that are, formal,
informal, and nonverbal communication); two dimensions of humor (that are, how
effectively it is used and how often it is used); three dimensions of communication
satisfaction (that are interpersonal, group and organizational dimensions); and lastly,
five dimensions of OCB (namely courtesy, sportsmanship, civic virtue, altruism, and
conscientiousness). Three main hypotheses were developed to assess the relationship
between the variables of the present research. The hypotheses were tested in a field
study with a sample of 231 employees in 20 electrical manufacturing companies across
Iran, which have the highest rate of international trade among the other companies
participating in this industry. One thousand questionnaires were distributed among
employees (workers) of electrical companies in Iran. After a period of time (3 month)
348 completed questionnaires were returned to the researcher (34%) of which 231 were
usable (23%). The unit of analysis of the present study was individual and the
participation was voluntary. The results of multiple regression analysis indicated
positive relationships between variables. The result showed that communication and
humor were partially predictors of communication satisfaction while the relationship
between communication satisfaction and OCB was fully supported. At the scope of the
relationship between communication dimensions and communication satisfaction, it was
found that formal communication was related to both interpersonal and organizational
dimensions of communication satisfaction. While informal communication and one
dimension of nonverbal communication (physical appearance) were related to
interpersonal dimension of communication satisfaction. The fascinating issue that has
been found in the present study was that humor would predict communication
satisfaction if humor was being used effectively not so often. Finally, all the dimensions
of communication satisfaction (interpersonal, group, and organizational) were positively
related to all the dimensions of OCB (courtesy, sportsmanship, civic virtue, altruism,
and conscientiousness). The findings of the present study provide useful information for
the industry and practitioners in Iran. For Iranian organizations that desire to improve
their employees' contribution on OCB, the human resource departments of the
companies are recommended to take serious views of communication, humor, and
communication satisfaction that clearly contribute to employees' OCB
Description
Keywords
Communication Satisfaction