An exploratory study factor influencing Application Services Provider (ASP) success

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Date
2009
Authors
Sock Hon, Pah
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Abstract
Application service provider (ASP) becomes a new rental-based enterprise software business. ASP is potential to change the user lifestyle and also help ASP vendor to create competitive advantages. Unfortunately, ASPs still fail to persuade and get attention from their customer and this cause by ASP vendor less focus on the factor influencing the continuous usage in ASP. Therefore, this research attempts to explore the main success factors for ASP base on the McLean and DeLone IS success models. One hundred and twenty samples were collected from respondents through online free survey website. Beside that, SPSS has been used to analysis the primary data that collected from respondents and six variables, system quality, information quality, service quality, user satisfaction, perceived value and continuous usage have been used to determine the success of ASPs. From the results, system quality and service quality are significant for fostering perceived value and continuous usage in the ASP.
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